“When the water bill increase went into effect, it wasn’t clear to residents on what day it would start, the methodology of what they were using and what the actual start date was.”
Georgetown Township Supervisor Justin Stadt says the township board passed a resolution Monday agreeing to refund customers for water bill increases that went into effect early.
“There’ll be a credit for those couple months, but moving forward, we still have to maintain the water rate it increased to.”
In June, the township approved a 55% water service rate hike, stating it would take effect in July. Officials said funds were needed to support infrastructure improvements made by its wholesale water supplier, the city of Wyoming.
The new rate was incorrectly applied to bills from April through mid-July, causing water bills to spike for many residents. Stadt says there are 12 different billing cycles for 15,000 utility users.
“When we implemented this, there’s some people that their rates started earlier than the others. This led to so much confusion that we decided to, ‘You know what? We’re going to clear out the confusion and make sure that everyone’s on the same page.’”
Residents who received the increased rate early will get an automatic credit on their upcoming bill.
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