Author Micah Solomon writes the book Ignore Your Customers (And They'll Go Away), The Simple Playbook for Delivering the Ultimate Customer Service Experience. We talk to Micah about the details.
Shelley Irwin is the host and producer for The Shelley Irwin Show, a news magazine talk-show format on the local NPR affiliate Monday through Friday. The show, broadcast at 9 a.m., features a wide variety of local and national news makers, plus special features.