Yuki Noguchi

Yuki Noguchi is a correspondent on the Business Desk based out of NPR's headquarters in Washington, DC. Since joining NPR in 2008, she's covered a range of business and economic news, with a special focus on the workplace — anything that affects how and why we work. In recent years she has covered the rise of the contract workforce, the #MeToo movement, the Great Recession, and the subprime housing crisis. In 2011, she covered the earthquake and tsunami in her parents' native Japan. Her coverage of the impact of opioids on workers and their families won a 2019 Gracie Award. She also loves featuring offbeat topics, and has eaten insects in service of journalism.

Yuki started her career as a reporter, then an editor, for The Washington Post. She reported on stories mostly about business and technology.

Yuki grew up in St. Louis, inflicts her cooking on her two boys, and has a degree in history from Yale.

A recent New York Times article about harsh workplace culture at Amazon called attention to how the online retailer handles evaluations: Any co-worker can critique another any time, anonymously. Less exhaustive versions of the peer performance review — or 360 review as they're often known — have been popular for several years.

For most of us, debt is a big part of life. According to a new study by Pew Charitable Trusts, 80 percent of Americans have some form of debt — from student loans to credit card balances.

There are many among the so-called silent generation, those born before World War II, who are still paying off mortgages and credit cards.

Jacqui Gonzalez once spent an hour and a half on the phone helping a customer. The Zappos.com employee enjoys being generous with the online shoe retailer's money, sending gift baskets and thank-you cards to people whose complaints she has solved.

And mostly, she's grateful that she doesn't have a manager to consult in making those decisions.

"We don't have to put someone on hold and ask permission," says the former customer service agent, who is now a tour guide at the company. "We don't have a manager that you need to be transferred to. How refreshing is that?"

Until this spring, California port truck driver Alex Paz was considered an independent contractor. He had paid for fuel and registration of a truck, but the truck itself was owned by the trucking company. Some months, after the company deducted his costs, he ended up owing the company money.

"I didn't feel like I was working for myself," he says.

Under pressure from Paz and the Teamsters Union, the company reclassified him as an employee.

"It's a lot better because now you get paid. You know you're an employee," Paz says.

The buzzing phone or ding of an email from the bedside table might be standard these days. But a long-awaited proposal that would increase the number of employees eligible for overtime pay could mean more companies curtailing the use of work email after hours.

When Nicholas Castillo was hired as a bank branch manager several years ago, he was told his $30,000 salary came with expectations.

As President Obama promised, a new rule would make 5 million more Americans eligible for overtime pay.

Many workers say it's a welcome change. But businesses say employees could see negative, unintended consequences.

Barrett Zenger has managed a music store in Corpus Christi, Texas, for the past seven years, where he oversees two dozen employees, stocks inventory and fills in for sales clerks who call in sick.

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