As consumers look to return holiday gifts and other merchandise, Michigan Attorney General Dana Nessel is reissuing her consumer alert on Avoiding Unhappy Returns to help consumers avoid surprises by taking a little extra time to understand the store's return policies.
Attorney General Nessel says in a news release, “Return policies vary greatly from store to store, but almost all impose a time limit on returns, “She adds, “If you know you will return an item you received this holiday season, don't wait, and review the store’s return policy before making the trip.”
The best way to avoid an unhappy return is to know the store’s return policy before making a purchase. Look for a posted return policy at the cash register or in the customer service area. You can also ask a store clerk.
If you have online returns, she advises you examine a store’s website to determine whether returns are allowed. If the online store allows returns, you should search the store’s website for information on how to return items. If the information is not posted on the store's website, you should be cautious about purchases.
There’s a host of holiday scam alerts on the attorney general’s website at michigan.gov/consumerprotection/scams/holiday-scams
