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Group wants input from those who have experienced homelessness

Garry Knight

A Grand Rapids advocate for homelessness solutions wants help testing its new technology system for Kent County

Advocacy group Community Rebuilders is asking individuals who have navigated homelessness to help test out a new system called Community Housing Connect 2.0.

Director of Advancement and Communications Samantha Elliott-Mosely says the new technology is designed to streamline the process for people to access support services.

“It will allow clients to have direct access to the services they need rather than having to wait on phone lines or have longer wait times. They can just have it at the tips of their fingers.”

The updated Coordinated Entry System will standardize intake, assessment, and referrals, and share date in real time within the community.

The agency learned through the current phone-in system that many clients do have access to technology.

“Many people that are experiencing homelessness many have smart phones or have access in that way but if they do not, there are tons of other options.”

Such as the library or through participating agencies. People who’d like to participate are asked to complete two sessions: an orientation and live testing.

“We’re looking for clients to go through an experience the platform and give us feedback on it, see if there are bugs to be worked out.’

Those who complete the study will be compensated with a $70 VISA gift card plus $10 to help with transportation.

Translators are available, and the sessions start April 30th at the Grand Rapids Public Library. People can sign up online at: www.communityhousingconnect.org/chc2/getinvolved/

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