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BBB warns of internet service scam

No Copywrite

Scammers are impersonating Spectrum Internet, leaving voicemails offering a discount on future internet services

It’s not a new scam; but officials with the BBB Serving Western Michigan say it is now making its rounds in our communities.

They say scammers are impersonating Spectrum Internet… leaving voicemails offering a discount on future internet services.

Here’s Katie Grevious. Marketing and Communications Manager for the BBB Serving Western Michigan.

“People in Michigan are getting phone calls offering discounts on their services as long as they pay in full with gift cards, and unfortunately there are some customers who are believing this information and they are buying the gift cards and they’re finding out that not only is it not legitimate, but losing whatever money that they put on those gift cards.”

Grevious says the scammers are also using the phone calls to validate things like account numbers, then going into customer’s accounts.

She advises, when in doubt, hang up and call the company yourself and find out if the offer is legitimate. She adds, companies are not going to ask for account payment with gift cards. You should also be careful with emails as well as phone calls and avoid clicking on any links.

For its part, Grevious says Spectrum is aware of the scam and has guidelines on their website as well on how to identify this scam.

Jennifer is an award winning broadcast news journalist with more than two decades of professional television news experience including the nation's fifth largest news market. She's worked as both news reporter and news anchor for television and radio in markets from Grand Rapids and Kalamazoo all the way to San Francisco, California.
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