UIA to replace current unemployment system
Michigan’s “Unemployment Insurance Agency” took a step toward replacing its current user interface system today.
The agency announced the company “Deloitte” has won a bid to create the state’s next system for handling unemployment claims and data.
UIA Director Julia Dale says there’s a lot of work to be done before the state can make the switch by its goal of 20-25.
“We’re making sure that we have our workflows and work processes well documented. We’re making sure that we’re looking at data that might need to be cleaned up. We’re going to be sitting down with the vendor and going through each of the different areas, you know we have claims and we have fraud investigations.”
Between 20-13 and 20-15, a computer glitch under the current system led to thousands of people wrongly being accused of fraud.